Application Management Specialist

This position will

Service Ownership;

• Management skills to ensure the operational leadership of services.
• Determining operational requirements (SLAs, KPIs, procedures, processes), the needs according to the performance and user experience in the system and making referrals to the relevant teams,
• Responsibility of the life cycle of services and their components. Balance feature development speed and reliability with well-defined service-level objectives
• Making alarm definitions for all our applications and services. To take the necessary measures for the system to run smoothly. Intervention of critical problems 7/24.

Incident, Problem Management:

• Troubleshoot, evaluate and resolve application failures/seizures, customer complaints, commissioning required by the operation team
• Leading postmortem actions, root cause analysis
• To provide and solution of customer complaints at L2 level

Monitoring,Alerting:

• Run the production environment by monitoring availability and taking a holistic view of system heath
• Modeling logs using Graylog, Kafka, ElasticSearch, Logstash and Kibana applications, establishing mechanisms to generate alarms for potential problems, routing for performance tuning

Continuous Integration and Delivery:

• Create sustainable systems and services through automation and uplifts
• Leading deployment process, (Cab and go live phases)
• Deciding the success of deployment and if necessary decide to rollback
• Follow up and analyze the application and service errors and to solve the problems.

How do we describe the perfect match?

• General knowledge of IT technical expertise areas with deep knowledge in one area
• Preferred knowledge on ITIL processes
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
• System and infrastructure architectural knowledge
• Positive, self-motivated individual who can complete tasks independently
• Strong analytical thinking and decision making skills
• Strong communication and documentation skills
• Good command of the English language

BENEFITS OF WORKING WITH US

In addition to having the opportunity to grow and be challenged, and to be part of a life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements, generous personal, parental and cultural leave
• Competitive remuneration
• Free and subsidized health and wellbeing services
• Discounts on a wide range of products and services
• Career development opportunities
• A buddy who will guide and accompany you during your onboarding process
• A great number of online courses and technical trainings that will support your development
• Personalized development plan for you
• Using CED & Pass Flight for travelling experience with your family
• Support payment for childcare