COIE Physical Security Systems Service Engineer

Qualifications
Required Qualifications: 

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, service engineering, or systems engineering
• OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
• OR equivalent experience.
• 1+ year(s) technical experience working with large-scale cloud or distributed systems.
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
• Experience with a physical security system (Ex. LenelS2, Software House, etc.).
• Experience and understanding of large-scale applications portfolio in an enterprise-wide environment (including migration of on-premises workload to the cloud, hybrid environments, multi-tenant environments)

Responsibilities

Technical Knowledge and Expertise:

• Develop a foundational understanding of physical access control service and system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.
• Contribute to the identification and recommendation of optimal configurations of technology components, adjust configurations, and define infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported services.
• Share learnings and recommendations across engineering teams working on related services and invest time and effort to improve knowledge and contribute to the adoption of new solutions.

Operational Excellence:

• Assist in the implementation of reliable, scalable, high-performance solutions to support highly critical physical security systems. Contribute to the design and implementation of those systems and maintain quality control documentation in partnership with fellow engineers.
• Respond to incidents during regular on-call rotations, alert stakeholders to major impacting issues, escalate resolution of complex or multi-component problems to fellow engineers, and ensure details related to incident resolution are shared
• Develop an understanding of security, privacy, and compliance standards in alignment with direction from the business and technical experts. Partner with security, privacy, and compliance teams to identify, address, and develop guidance on issues relevant to their services, ensuring information is shared and dependencies managed across disciplines promptly.