Digital Workplace Services Specialist

Role Overview: 

Here is your opportunity to join Otis, with its more than 160-year legacy of providing the world's most reliable, efficient and technologically advanced elevators, escalators and people-moving systems.

We are seeking a talented and motivated "Digital Workplace Services Specialist" to join our team located in Sarıyer/İstanbul. 

Our Uplift organizational strategy is allowing us to evolve our business into a streamlined and empowered organization; through collaboration, focus, impact and dynamism we are investing in our future.

Members of the Digital Workplace Services team support Telco, PC, software & hardware asset management as well as ensuring best-in class support services that enable the regional workforce to work from anywhere, anytime in a secured environment.

Responsibilities: 

·       Engagement with enterprise strategies to align with and support critical business objectives

·       Ensure compliance, standardization and lifecycle management of all workplace assets and services

·       Support key supplier relationships, service improvements and implement required changes to deliver operational excellence

·       Standardization and support of telecommunications operations and products

·       Use ServiceNow in accordance to Otis standard practices

·       Maintain the ServiceNow CMDB

·       Engage with global resources and tools for architecture expertise and support

·       Timely resolution of incident and request tickets within the workplace services scope

·       Interact within a diverse and global team environment with cross team collaboration throughout the organization

·       Coherently describe technical issues and participate with remediation activities

·       Participate with project planning and management

What You Will Need to be Successful: 

·       Have a Bachelor’s Degree in Computer Science or related field,

·       Minimum 2 years of experience in a similar position,

·       In-depth knowledge of Microsoft collaboration technologies and product expertise, including O365, Exchange, Lync/Skype for Business and Teams,

·       Exceptional command of written and spoken English,

·       Excellent problem-solving skills and ability to prioritize multiple tasks efficiently,

·       Strong communication skills,

·       Agile learner, open to change,

·       ITIL or equivalent certification is a plus.

What the Regional DT Team can offer: 

·       Visibility across Europe, Middle East and Africa DT and business activities

·       Interaction throughout the organization

·       Continual opportunities to make a positive impact

·       Familiarization with diverse technologies

About Company:

For over 160 years, Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

Please make sure that you do not share your sensitive personal data (for example, your race information, ethnic origin, political opinion, religion, association, foundation or union membership, health data, etc.) within the scope of the Personal Data Protection Law before uploading your resume. The data you share in your resume will be processed for the purpose of evaluating your suitability for the qualifications sought within the scope of your job application. If your resume contains sensitive personal data, your express consent will be obtained. The CVs of the candidates who do not submit a positive or negative declaration of consent will not be evaluated.