Information Technology Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.        

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join our Team

The Information Technology Specialist is responsible for assisting the Director of IT and Assistant Director of IT with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

TASKS

• Assist in ensuring critical systems, specifically Property Management System, Call Accounting, HSIA, PABX and CCTV systems, time and attendance systems are available twenty-four (24) hours per day.
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Assist with ensuring effective support for other systems and office technology devices, including back office, front of house and human resources applications and any other at the property.
• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
• Assist in the co-ordination of new acquisitions and major projects as required.
• Participate in property-level, corporate-initiated technology implementations as required.
• Good knowledge and support for Desktop OS and applications including patches.
• Provide direct resident support and quality support to multi-purpose rooms and meeting rooms.
• Assist with administration of O365(outlook), connection to global VPN and other communication tools.
• Assist in the process of systems backup and recovery procedures.
• Assist in management of third-party vendors.
• Assist with providing 24 / 7 support for mission critical systems.
• Assist at network support and security of network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, Virtualization, etc).

ADDITIONAL RESPONSIBILITIES

• Act as onsite IT lead for the Standalone Residential Project.
• Maintain harmonious and professional relationship with all departments and Hotel Support Team consisting of the Director of IT and Assistant Director of IT.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Must have good interpersonal skills and be able to relate to all levels of staff.
• Must be able to assist residents with common area technical requirements and issues.
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
• Complete all other administrative duties as delegated by the Residential Leadership Team in a timely and accurate manner.
• Respond properly in any residence’s emergency or safety situation.
• Assist the Director of Residences & Finance Lead in adhering to the annual budget of the IST department and IST CapEx Plan.

SKILLS AND COMPENTENCIES

• Technical background, MCSE or similar network qualifications desired but not essential.
• Prior education and/or experience supporting complex networks desired but not essential.
• Four Seasons IT core standards and key controls.
• Good knowledge of the Four Seasons policies and procedures.
• Knowledge of basic accounting principles.
• Works efficiently in a high-pressure environment and is able to handle stress.
• Displays a high level of integrity, professionalism and discretion at all times in dealing with employees and their information.
• Fluent in Turkish and English, written and verbal
• University degree, preferably with a focus in Information Systems Technology, or equivalent experience
• Previous experience as an IT Specialist is desirable, but not essential.

Sky’s the Limit
Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998... Come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

What to Expect
Competitive Salary & Wages
Private Health Insurance
Excellent Learning and Development opportunities
Complimentary Employee Meals