Microsoft Copilot Technology Sales Specialist

Overview
Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the apps they love, now enhanced with the transformative power of AI?  We are seeking individuals to guide customers through significant changes as we embrace generative AI through Copilot, Cloud Endpoint, Intelligence, Windows in the Cloud and  all Modern Workplace products.

As a Microsoft Copilot Technology Sales Specialist’s (Copilot TS) your main goal is to win the technical decision of customers to purchase and use our technology.You will work in a team, enabling the customers through digital transformation by leveraging the Modern Workplace of Microsoft 365. Copilot TSs are expected to be able to both own and win the customers technical decisions, as well as find new opportunities through their contacts and work they are on for salespeople to further pursue. As a Copilot TS, you will build an Integrated CoPilot Narrative: M365, GHCP, Security, Sales & Services, PBI, Copilot Studio ; you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision allowing the team to achieve/exceed quarterly Microsoft 365 suite, Copilot for Microsoft 365, Teams Calling, Meetings, Teams Premium, Frontline Worker, Viva, and Meeting/Calling devices sales/usage targets in your accounts.  Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies.

Qualifications
There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one: 

Required/Minimum Qualifications (RQs/MQs)

• 5+ years technical pre-sales or technical consulting experience
• Proven experience in a customer facing position.
• Deep technical expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies.
• Deep understanding of Microsoft collaboration platform, generative AI technologies as well as Security and Governance for AI
• Proven ability to drive technical and business outcomes for customers and partners.
• Strong communication skills and the ability to lead and work collaboratively in a team environment.
• Excellent Communicator. Communication and collaboration, organizational, presentation, deep technical product demo, writing, and verbal communication skills required.
• Passion for learning and maintaining technical knowledge.

Additional or Preferred Qualifications (PQs) 

• Strong understanding of Microsoft 365, Copilot for Microsoft 365, Teams Calling, Meetings, Teams Premium, Frontline Worker, and Viva solutions.
• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Technical breadth. Customer experience and demonstrated knowledge of Microsoft 365 data lifecycle management solutions for all job functions, Core Collaboration and Communications content; Teams platform extensibility for low code/no code as well as custom API’s; competitive unified communications solutions and how they factor into cloud and hybrid solutions with infrastructures, architecture designs, migrations, and technology management preferred.
• Executive Presence. Validated experience engaging with senior level executives preferred.
• Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused preferred.
• Strong problem-solving skills and the ability to think strategically.
• Advising Client Technical Decisions - Eg: Consultative Selling, Strategic Technical Planning, Technical Sales
• Trusted Technical Advisor, Demonstrating Microsoft Solution Capabilities, Pilots and Proof of Concepts (PoCs), Readiness for Deployment - Eg: Architecture Design, Problem Solving, Project Management
• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
• Cloud Trust. Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred.
• Highly driven passionate person who consistently exceeds goals and expectations required.
• Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying, failing and learning from the experience

Responsibilities

• Scale Copilot and Teams Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context; expertise in Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, and devices; depth knowledge in Frontline Worker enablement and Viva solutions; along with other technical and industry knowledge. Leading technical discussions with customers .
• Build Strategy for Copilot and Teams: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors in the Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, devices, Teams Premium, Frontline Worker enablement and Viva solutions space. You will take knowledge of customer feedback, specific Microsoft Teams solutions, and their context in a competitive landscape and delivering core competitive knowledge back to engineering teams to enhance Microsoft Teams and Copilot capabilities and to develop compete strategies.
• Solution Design and Proof for Copilot and Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, devices, Teams Premium, Frontline Worker enablement and Viva products, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
• Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Copilot for Microsoft 365 and Microsoft Teams products and services.
• Leverage Partner Ecosystem: You will act as the liaison between the partner and team and facilitating partner resources and processes. Identifying Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, devices, Frontline Worker and Viva skill and resource gaps and providing feedback to internal teams.