Program Manager
Amazon
12.07.2024
Hollanda
Tam Zamanlı
Hibrit
Deneyimsiz / Deneyimli
İlan Açıklaması
Description
Are you a passionate, self-starting Program Manager interested in facilitating Alpha, Beta, and Delta testing for products designed to reduce crime in neighborhoods? Ring is looking for a Program Manager that is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the Ring Insights Team in supporting our product team in managing highly successful Alpha, Beta, and Delta tests that bring new products to market.
Key Job Responsibilities
- Managing multiple (cross-functional or technical and non-technical) stakeholder groups each week.
- Build weekly detailed reports around feedback, survey results, and metrics captured during testing.
- Ability to take action and ownership of situations with minimal guidance.
- Monitor backend metrics for programs assigned.
- Correlate backend metrics with tester feedback to identify trends.
- Manage multiple project/programs simultaneously.
- Create test plans for Alpha, Beta, and Delta Programs.
- Create test cases with the Product Managers for the users to go through during the testing phase.
- Create end of week reports for stakeholder for all assigned programs.
- Attend weekly business reviews to review programs assigned with leadership.
- Work with the logistics team to ship product for assigned programs.
About the Team
The Ring Insights organization, founded in 2017 is a growing group of customer obsessed individuals. Our work and workstreams center around identifying customer needs and advocating for them. We do this through Trials (Alpha / Beta Testing), UX Research, User Acceptance Testing. Our team functions are built to assess a product or experience with a 360 degree perspective, ensuring we are meeting our customers needs through leveraging research and data.
Basic Qualifications
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in complex problem solving, and working in a tight schedule environment
- Experience working cross functionally with tech and non-tech teams
- Experience leading process improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Preferred Qualifications
- PMP, or Bachelor's degree in computer science, technology, design
- Experience implementing repeatable processes and driving automation or standardization
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Şirket Hakkında
Amazon Hakkında
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
