Sr. Solution Engineer (Solution Consultant) - Nordics

Description
About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About The Team

Based in Dublin, the Northern Europe Solution Engineering team is responsible for supporting our small business customers over the Nordics and Benelux regions. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstrations and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack. We’re a fast-paced, light-hearted crew that works together to get the job done
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About The Role

Develop deep solution expertise in Salesforce to become a thought leader and trusted advisor to our customers and sales teams. Stay up-to-date with product developments, and best practices. Build trusted relationships with a variety of stakeholders across sales, sales programs, and product and product marketing to support the go-to-market strategy for the region.

Key Responsibilities

Your role will be divided into the following activities :
Direct customer engagements - You will work on business opportunities, from discovery to tailored demonstrations and presentations that showcase the value of our solutions. You will provide technical expertise during the sales process, addressing customer questions and concerns. You will work in close collaboration with the account executives involved in those accounts.
One-to-many customer sessions - you will share thought leadership and solution knowledge by running live customer sessions such as webinars and customer workshops to drive solution awareness.
One to many internal education - you will share your expertise internally by running AE and SE enablement sessions and holding office hours.
Asset creation - you will create highly relevant and reusable assets such as videos, holodecks, demo environments

A great Solution Engineer is seen as a trusted advisor, and they focus on the following key areas:

Discovery: Work closely with business stakeholders and technical resources to understand how to make organisations successful and to address pain points in their current efforts.
Design & Deliver: Design innovative solutions that connect business requirements with Salesforce products and delivers presentations, demonstrations, workshops or white-boarding sessions that engage a business/technical audience.

Minimum Qualifications

• Fluent English + local language(s) relevant for supporting the North region.
• Experience working with SaaS solutions and related applications, relational databases and web technology
• Solid oral, written, presentation, collaboration, storyteller, and interpersonal communication skills
• Outstanding communication and presentation skills, with the ability to convey technical concepts to technical and non-technical audiences.
• Excellent problem-solving skills with a creative and adaptable mindset.
• Customer-centric mindset with the ability to empathize and understand customer needs.
• Ability to work collaboratively in a fast-paced and dynamic environment.

Preferred Experience

• Prior Experience with Salesforce - customisation, automation, user experience/customer experience design
• Salesforce Certifications (E.g. Admin, Developer, Trailhead badges etc)

Accommodations
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